Why doesn't the cart count update after Add to cart?

When Add to cart shows Added to cart, the product is in the cart. Horizon and other themes built on Shopify’s standard storefront events, and Dawn-family themes, update the cart count (and open the cart drawer, if the theme has one) straight away. A few other themes only update it when the next page loads.

What to do

1. Click View cart in the popup to check the product is there. It always opens your cart page, even if your theme has a cart drawer.
2. If the count updates after a page reload, your theme doesn’t listen for cart changes made by apps. The cart itself is correct.
3. Contact support with your theme name and we’ll check it.

Notes

• Note: In the theme editor, links in the popup don’t open. Test on your live store or a preview instead.
• Note: If the popup says Couldn’t add it. Please try again., the product couldn’t be added, for example because it just sold out.

Related articles

• What do shoppers see when they open a post?
• Which themes does the app work with?

Still having trouble? Contact us from Support inside Zegsu Instafeed and we’ll help you directly.