How do I connect my Instagram account?
Click Connect Instagram on the Home page, log in with your Instagram account, then confirm the account in the app. You need an Instagram Business or Creator account. You don’t need a Facebook account. If your Instagram account is linked to a Facebook Page, you can connect through Facebook instead.
- Open the app. On Home, click Connect Instagram. You can also use Settings → Instagram accounts → Connect Instagram.
- Instagram opens. Log in to the account you want to show on your store.
- Allow access to your profile and posts.
- Instagram sends you back to the app. On Confirm Instagram account, check the username and click Connect @yourname.
- You see Instagram connected. Your latest posts are in.
- Note: The app only reads your posts. It never posts, comments or sends messages.
- Note: Your first posts arrive straight away. After that, new posts sync every hour.
- Note: Connect one Instagram account per store.
- Note: To connect through Facebook, click Connect through a Facebook Page instead under Connect Instagram on Home, or Connect through a Facebook Page in Settings. Log in to Facebook and allow access to your Page. If your Pages have more than one Instagram account, pick the one you want on Choose an Instagram account.
Error states
Section titled “Error states”- Instagram wasn’t connected. You can try again any time. → You cancelled on Instagram, or didn’t allow access. → Click Connect Instagram again and allow access to your profile and posts.
- We couldn’t connect Instagram. Make sure it’s a Business or Creator account, then try again. → The account is a personal account, or Instagram didn’t finish the login. → Switch the account to Business or Creator in Instagram, then connect again.
- None of your Facebook Pages has an Instagram professional account linked. Link one in Meta Business Suite, or connect with Instagram instead. → You connected through Facebook, but no Page you manage has an Instagram Business or Creator account linked. → Link the Instagram account to your Page in Meta Business Suite, or click Connect Instagram to log in with Instagram directly.
- This connection has expired or was already confirmed. Start again from Settings. → The confirm page stayed open too long, or you already clicked Connect. → Open Settings and connect again.
- This link has expired. Go back to the app and connect again. → The login page stayed open too long, or was opened from an old link. → Go back to the app and click Connect Instagram again.
Related articles
Section titled “Related articles”- Which Instagram accounts can I connect?
- How often do my Instagram posts sync, and how do I sync now?
- Why can’t I connect my Instagram account?
- How do I switch to a different Instagram account?
Still having trouble? Contact us from Support inside Zegsu Instafeed and we’ll help you directly.