Why is my post-purchase offer not showing?
Your post-purchase offer usually doesn’t show because Zegsu Upsell isn’t selected as your store’s post-purchase app. Shopify’s default is None, so customers skip straight to the thank-you page. Work through the checks below.
- In Shopify admin, open Settings → Checkout and scroll to Post-purchase page. Select Zegsu Upsell and click Save. You can also use Open checkout settings on the app’s Checkout page.
- In Zegsu Upsell, open the Checkout page. Check that Show one-click upsells after payment is on.
- Check that at least one offer has a product chosen, then click Save if you made changes.
- Make sure your test order does not include the offered product. Offers are not shown for products the customer just bought.
- Check that the offered product is in stock and available.
- Place a new test order using a card payment, not Apple Pay, Google Pay, PayPal or similar.
- Note: Only one app per store can be selected under Post-purchase page. If another upsell app is selected, Zegsu Upsell offers won’t show.
- Note: Shopify may skip the after-payment page for some payment methods and express checkouts, such as Apple Pay, Google Pay, PayPal and Klarna. This is a Shopify limitation. Use the thank-you page offer to reach these customers.
- Note: If both offers are for products in the order, nothing is shown.
- Note: After declining the first offer, the customer sees the second offer, if you added one.
Error states
Section titled “Error states”- “We couldn’t add this to your order” → The customer accepted, but the product could not be added. → The original order is still complete. Check the offer product is in stock and try a new test order.
Related articles
Section titled “Related articles”- How do I set up post-purchase upsells?
- How do I add an offer to the thank-you page?
- Why is my checkout offer not showing?
- How do I contact Zegsu Upsell support?
Still having trouble? Contact us from Support inside Zegsu Upsell and we’ll help you directly.