Why does the cart say "This code can't be used with your cart."?

“This code can’t be used with your cart.” appears when a customer enters a code in the cart drawer’s Discount code field and Shopify says the code does not apply to the current cart. The cart drawer removes the code so it does not stay on the cart unused.

Error states

• This code can’t be used with your cart. → The code does not exist, has expired or is not active yet, or its conditions are not met (for example a minimum purchase, eligible products or eligible customers) → Check the code in Shopify admin under Discounts and make sure the cart meets its conditions.
• This code can’t be used with your cart. → The code is not allowed to combine with other discounts already in the cart, such as an offer or a cart reward → In Shopify admin under Discounts, open the code and allow it to combine with the other discount types.

Steps to check a code

1. Go to Discounts in your Shopify admin and open the code.
2. Check that the code is Active and within its start and end dates.
3. Check its minimum requirements, eligible products and customer eligibility against the test cart.
4. Check its Combinations settings.
5. Try the code again in the cart drawer.

Notes

• Note: The Discount code field is turned on in Cart drawer → Extras. Codes that apply are listed under the field and can be removed with the × button.
• Note: Codes from Zegsu free gift offers are kept even before the gift is in the cart, because they apply once the gift is added.
• Note: Cart rewards, discounted picks and add-on discounts apply automatically. Customers do not need a code for them.

Related articles

• What extras can I add to the cart drawer?
• How do I give a free gift with a discount code or link?
• Why is the offer discount not applied in the cart or checkout?
• How do I set up cart rewards like free shipping, % off or a free gift?

Still having trouble? Contact us from Support inside Zegsu Upsell and we’ll help you directly.