What happens when two offers cover the same product?
When offers share a product, the offer higher in your Offers list wins on that product. An All products offer is the fallback: it only applies where no other offer does.
- Open Offers in the app menu.
- Find the offer you want to win.
- Use the up and down arrows in the Priority column to move it above the other offer.
- Check the product page to confirm the right offer shows.
- Note: Only one offer applies to a product. Offers do not stack on the same product.
- Note: New offers are added to the top of the list.
- Note: Only one active offer can use All products.
- Note: In the editor, the banner “Some products have another offer” lists the higher offers that win on shared products.
- Note: Different offers on different products in the same cart each apply. They also combine with your other discounts.
- Note: Paused offers do not take part in priority.
Error states
Section titled “Error states”- “”[offer name]” already applies to all products.” → Another active offer already covers all products. → Pause that offer, or choose Specific products or Collections, tags or vendors for this one.
Related articles
Section titled “Related articles”- How do I pause, edit or delete an offer?
- How do I apply an offer to a collection, tag or vendor?
- Why is the offer widget not showing on my product page?
- Why is the offer discount not applied in the cart or checkout?
- What do the offer error messages mean?
Still having trouble? Contact us from Support inside Zegsu Upsell and we’ll help you directly.