Why is revenue showing zero?

Revenue shows zero for one of two reasons. Either Shopify has not yet approved the app to read your orders, or no order in the period used a Zegsu offer. Views, add-to-carts and cart activity can still show numbers while revenue is zero.

Steps

1. Open Analytics in the app menu.
2. Look at the headline. If it shows add-to-carts with the note “Revenue shows here once Shopify approves order access”, no action is needed in your store. Revenue appears automatically once Shopify approves the app to read orders.
3. If there is no such note, switch the Period to Last 90 days to include older orders.
4. Click Orders with offers at the top of the Analytics page to check whether any order used an offer in that period.
5. Make sure your offers are Live and showing on your store. Check that a customer actually bought through the offer, for example by choosing a quantity break tier.
6. Place a test order through an offer, then reload Analytics.

Why an order might not count

• Note: Only items sold through a Zegsu offer count. A normal order with no offer item adds to your total order count but not to offer revenue.
• Note: An item counts only if the offer’s discount was actually applied to it at checkout. If another discount replaced the offer’s discount, that item does not count.
• Note: When order access is approved, the app imports your orders from the last 60 days. Orders older than that are not shown.
• Note: The daily revenue chart only appears once an order in the period used one of your offers.

Error states

• Revenue shows here once Shopify approves order access (on Analytics and Home) → Shopify has not yet approved the app to read orders → No action needed. Revenue fills in automatically after approval.
• Orders appear once Shopify approves order access (on the Orders with offers page) → Same cause as above → No action needed.
• No orders used an offer in this period yet. → Order access works, but no order in the period included an offer item → Choose a longer period, or check that your offers are showing and being bought.

Related articles

• What does the Analytics page show?
• How do I see orders that used an offer?
• Why is the offer widget not showing on my product page?
• Why is the offer discount not applied in the cart or checkout?
• What Shopify permissions does Zegsu Upsell need?

Still having trouble? Contact us from Support inside Zegsu Upsell and we’ll help you directly.