Why is the offer widget not showing on my product page?
The offer widget only shows on a product page when the widget is on in your theme and an active offer covers that product for that visitor. Check the causes below in order.
- Open Settings and check the Widget badge. If it says Off, click Turn on widget, then press Save in the theme editor.
- Open Offers and check the offer’s status is Live, not Paused, Scheduled or Ended.
- Check for a Scheduled or Ended badge. Outside its dates, the offer is hidden.
- Check the Applies to column includes the product.
- If the offer has a Rules badge, check that you meet them. Customer tag and order rules need you to be logged in.
- If the product is in another offer higher in the list, that offer shows instead.
- If the widget is on but still missing, click Place it manually in Settings and add the block to your product template.
- Click Check again in Settings, then reload the product page.
- Note: The widget shows only on product pages. It does not show in quick-add pop-ups, product recommendations or the cart drawer.
- Note: The automatic widget appears above the Add to cart button. If your theme has no standard product form, use Place it manually.
- Note: For collection, tag or vendor offers, new products are added when you save the offer or open the Offers page (at most hourly).
- Note: Visitors who do not meet customer rules see your theme’s normal quantity picker instead.
- Note: The editor shows “The widget is turned off in your theme” when the app detects the widget is off.
Related articles
Section titled “Related articles”- How do I turn on the offer widget in my theme?
- Which themes does Zegsu Upsell support?
- What happens when two offers cover the same product?
- How do I limit an offer to certain customers or countries?
- How do I schedule an offer?
- Why is the offer discount not applied in the cart or checkout?
Still having trouble? Contact us from Support inside Zegsu Upsell and we’ll help you directly.