Why is my checkout offer not showing?

Your checkout offer is most likely missing because the Zegsu checkout offer block hasn’t been added in Shopify’s checkout editor, or because of a store or cart condition. The order bump only works on Shopify Plus. The thank-you page offer works on every plan.

Order bump: steps

1. Check your plan. If the Checkout page shows Needs Shopify Plus, the order bump can’t appear in checkout.
2. Check that Show checkout offers is on and at least one offer has a product. Click Save after changes.
3. Click Open checkout editor, add Zegsu checkout offer (under Apps) to checkout, and save there.
4. If you chose Only when the cart has certain products, test with one of those products in the cart.
5. Test with a cart that doesn’t already contain the offered product.
6. Check that the offered product is in stock.

Thank-you page offer: steps

1. Check that Show a thank-you page offer is on and a product is chosen.
2. Check the Discount is at least 1%, then click Save. A discount code should appear on the page.
3. In the checkout editor, switch to the Thank you page, add Zegsu checkout offer, and save there.
4. Check that the offered product is in stock, then place a new test order.

Notes

• Note: With several order bumps, checkout shows only the first offer the customer qualifies for.
• Note: An offer for a product already in the cart is skipped.
• Note: The order bump appears under the cart lines in checkout. The thank-you offer appears under the cart lines on the thank-you page.
• Note: If the discount isn’t applied to the order bump, make sure the app’s automatic discount was not deleted in Shopify admin. Saving the Checkout page again recreates it.
• Note: Your cart drawer offers and rewards work on every plan, even without Shopify Plus.

Related articles

• How do I add an order bump at checkout?
• How do I add an offer to the thank-you page?
• Why is my post-purchase offer not showing?
• Why does the cart say “This code can’t be used with your cart.”?
• How do I contact Zegsu Upsell support?

Still having trouble? Contact us from Support inside Zegsu Upsell and we’ll help you directly.