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What do the offer error messages mean?

These messages appear as a red notice when you click Save in the offer editor. The offer is not saved until you fix the problem.

Error states

Section titled “Error states”
  • “Give the offer a name.” → The Offer name is empty. → Click Advanced and enter an Offer name.
  • “The end date must be after the start date.” → In Schedule, the end is not after the start. → Pick a later Ends date or time.
  • “Choose at least 2 products for a mix & match pack.” → A mix & match pack has fewer than 2 products. → Click Choose products and pick 2 or more, or use collections, tags or vendors.
  • “A bundle needs 2 to 5 products.” → A Complete the bundle offer has fewer than 2 or more than 5 products. → Change the products to between 2 and 5.
  • “Give the bundle a discount.” → The Bundle discount value is 0 or empty. → Enter a Value above 0.
  • “A percentage discount can’t exceed 100%.” → A % off value is over 100. → Enter 100 or less.
  • “Add at least one tier.” → All tiers were removed. → Click Add tier.
  • “Each tier needs a quantity of 1 or more.” → A tier’s Quantity is 0, empty or not a whole number. → Enter a whole number of 1 or more.
  • “Two tiers use quantity [number].” → Two tiers have the same Quantity. → Give each tier a different quantity.
  • “Discounts can’t be negative.” → A Value is below 0. → Enter 0 or more.
  • “”[tier label]“: free items must be at least 1 and fewer than the tier’s quantity.” → A Free items tier gives too many or zero free items. → Set Free items between 1 and the tier’s Quantity minus 1.
  • “Version B: [problem]” → A tier in your A/B test’s Version B has one of the problems above. → Fix that problem in Version B.
  • “Version B is the same as version A — change a discount or label to test it.” → Both versions have identical tiers. → Change a discount, quantity or label in Version B.
  • “”[offer name]” already applies to all products.” → Another active offer already uses All products. → Pause that offer, or pick specific products, collections, tags or vendors.
  • “Offer not found.” → The offer was deleted, for example in another tab. → Go back to Offers and open or create the offer again.
  • “Could not save the offer.” → An unexpected problem stopped the save. → Wait a moment and click Save again.

Notes

Section titled “Notes”
  • Note: Other messages may come straight from Shopify while creating the discount. Note the exact text and share it with support.
  • Note: The editor also shows warning banners that do not block saving, such as “The widget is turned off in your theme” and “Some products have another offer”.
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