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What do the gift offer error messages mean?

Gift offer errors appear as a message at the bottom of the screen when you click Save or Save and go live. Each one names the setting to fix. Fix it and save again.

Error states

Section titled “Error states”
  • Give the offer a name. → The Offer name is empty. → Open Advanced and enter an Offer name.
  • The end date must be after the start date. → In Schedule, the Ends time is the same as or before Starts. → Move the end date later, or clear one of the dates.
  • Choose at least one gift product. → No gift is selected. → Click Choose gift products and pick at least one.
  • Discount codes use 3–40 letters, numbers, - or _. → The Code is too short, too long, or has other characters. → Use 3 to 40 letters, numbers, dashes or underscores.
  • Add a rule (or a discount code) so the gift isn’t given to every cart. → The offer has no rules and no code. → Add a rule under Who gets it, or turn on Only with a discount code.
  • Set a minimum or maximum for each cart or order rule. → A Cart value, Number of items or Orders placed rule has both fields empty. → Fill in At least or At most.
  • A rule’s minimum is above its maximum. → At least is higher than At most. → Lower At least or raise At most.
  • Choose products for the products rule. → A Specific products in cart rule has no products. → Click Choose products, or remove the rule.
  • Choose collections for the collections rule. → A Products from collections rule has no collections. → Click Choose collections, or remove the rule.
  • Enter at least one value for each tag or vendor rule. → A Products with tags, Products from vendors or Customer tags rule is empty. → Enter at least one value, or remove the rule.
  • Choose at least one country or language. → A Customer’s country or Store language rule has nothing selected. → Pick at least one, or remove the rule.
  • “[Offer name]” already uses the code [CODE]. → Another gift offer uses the same code. → Choose a different code, or change the other offer.
  • The code [CODE] is already used by another discount in your store. → A Shopify discount already has this code. → Choose a different code, or remove the other discount in Shopify.
  • Offer not found. → The offer was deleted, for example in another tab. → Go back to Offers and create it again.
  • Could not save the discount. or Could not save the offer. → Saving to Shopify failed. → Wait a moment and save again.

Notes

Section titled “Notes”
  • Note: If the code or discount step fails, your settings are kept but the gift is not live on your store. Save again once fixed.
  • Note: If this happens on a new offer, open it from Offers before saving again. This avoids creating a second copy.
  • Note: Other messages may come directly from Shopify. They usually describe the problem in plain words.
Section titled “Related articles”

Still having trouble? Contact us from Support inside Zegsu Upsell and we’ll help you directly.

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