How do I set up post-purchase upsells?

A post-purchase upsell appears right after your customer pays, before the thank-you page. One click adds the product to the same order, without entering payment again. You can show up to 2 offers. If your customer declines the first, they see the second.

Steps

1. Open Zegsu Upsell and go to the Checkout page.

2. In After purchase: one-click upsell, switch on Show one-click upsells after payment.

   

   After purchase: one-click upsell, with the one-time Shopify setup and the offer

3. Click Choose a product and pick the product to offer.

4. Enter a Discount percentage and edit the Headline. Words in brackets, like [product] and [percent], are filled in for each customer. Click Product name or Discount % under the field to insert one.

5. Optional: click Add a second offer to add a backup offer.

6. Click Save.

7. Click Open checkout settings in the banner. Scroll to Post-purchase page, select Zegsu Upsell, then click Save.

8. Place a test order paid by card to check the offer.

Notes

• Note: Step 7 is required. Shopify’s default for Post-purchase page is None. Until you select Zegsu Upsell, customers won’t see these offers.
• Note: Only one app per store can show after-payment offers. Selecting Zegsu Upsell turns off another post-purchase app’s offers.
• Note: The charge is added to the same order the customer just placed.
• Note: Your customer sees the price, shipping, taxes and total, then Pay now · [total] or Decline this offer.
• Note: Offers are not shown for products the customer just bought.
• Note: The default headline is “Add [product] to your order for [percent]% off”.
• Note: Shopify shows these offers for card payments in the Online Store. They may not appear for Apple Pay, Google Pay, PayPal, Klarna or similar. Your thank-you page offer covers those orders.

Error states

• “We couldn’t add this to your order” (shown to your customer) → The product could not be added to the order. → The original order is still complete. Check the product is in stock, then place a new test order.

Related articles

• Why is my post-purchase offer not showing?
• How do I add an offer to the thank-you page?
• How do I add an order bump at checkout?
• What limits apply to offers and settings?
• How do I translate the app into other languages?

Still having trouble? Contact us from Support inside Zegsu Upsell and we’ll help you directly.