Why is my feed not showing on my store?

Check Home first. Your feed is live means the app found the feed on your published theme. If Home says Add it to your store or shows a development theme notice, the feed isn’t on your live theme yet.

Common reasons

• The section isn’t saved on your published theme. → Click Add to home page (or a page under Where it shows) and click Save in the theme editor.
• It’s on an unpublished theme. → Home says The feed is on a development theme. Add it to your published theme, or publish that theme.
• The section is hidden. → In the theme editor, check the Instagram feed section isn’t hidden (eye icon).
• The section shows a paused feed. → On Free, only your main feed shows. Pick your main feed under Feed in the section, or start Pro.
• The product-page filter is on. → Product pages with no tagged posts show nothing. Tag posts with that product.
• A hashtag filter matches no posts. → Check the hashtag under Feeds → Which posts.
• All posts are hidden. → Check the Hidden filter in Posts.
• Your store’s cache. → Reload the page. Changes can take a few seconds to show.

Notes

• Note: If no posts have synced yet, the feed shows New posts are on their way.

Related articles

• How do I add the feed to my store?
• How do I show a different feed on each page?
• Which themes does the app work with?
• What happens when I switch from Pro to Free?

Still having trouble? Contact us from Support inside Zegsu Instafeed and we’ll help you directly.