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Why can't I connect my Instagram account?

Most connection problems come from the account type or from not allowing access. Check the error you see below.

  • We couldn’t connect Instagram. Make sure it’s a Business or Creator account, then try again. → The account is personal, or Instagram didn’t finish the login. → Switch to a Creator or Business account in Instagram, then click Connect Instagram again.
  • Instagram wasn’t connected. You can try again any time. → You cancelled, or didn’t allow access. → Click Connect Instagram and allow access to your profile and posts.
  • None of your Facebook Pages has an Instagram professional account linked. Link one in Meta Business Suite, or connect with Instagram instead. → You connected through Facebook, but no Page you manage has an Instagram Business or Creator account linked. → Link the account to your Page in Meta Business Suite, or click Connect Instagram to log in with Instagram directly.
  • This connection has expired or was already confirmed. Start again from Settings. → The Confirm Instagram account page stayed open too long, or the account was already confirmed. → Open Settings and connect again.
  • This link has expired. Go back to the app and connect again. → The Instagram page was open too long, or came from an old link. → Open the app and click Connect Instagram again.
  • Note: Instagram logs you in with the account already signed in on that browser. To use another account, log out of Instagram first.
  • Note: You don’t need a Facebook Page. Connecting through Facebook is optional, for accounts linked to a Page.

Still having trouble? Contact us from Support inside Zegsu Instafeed and we’ll help you directly.